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Retrieval and replacement policy

  • Replacement and  retrieval available within 14 days of purchase day recorded on the invoice
  • Replacement and  retrieval goes only under the receipt or a sealed bill
  • Products must be in proper condition inside and outside,unused and pharmacy  barcode not snatched out of the box
  • Drugs that should be kept at low temperature (refrigerator drugs) can't be replaced or retrieved
  • Medical supplies intended for personal use (dressings, lumbosacral or abdomen belts, medical stickers) can't be replaced or retrieved
  • Products sold under contracts can't be replaced or retrieved